Top 1% Training Architect
Baithang
Jamatia.
100+Advisors
Successfully Trained
92%Success
Training Pass Rate
40%Reduction
In Workload Workflows
TRAINING STRATEGIST TRAINING STRATEGIST TRAINING STRATEGIST TRAINING STRATEGIST
SALES OPERATIONS SALES OPERATIONS SALES OPERATIONS SALES OPERATIONS
The Philosophy
Training people is a
craft, not a checklist.
Over the past 1.5+ years at Ditto Insurance, I've designed and delivered structured programs that turn raw hires into quality-ready professionals in under two weeks.
Before leading training operations, I spent 8 months as a Quality Associate, auditing 100,000+ minutes of calls and flagging advisor errors. I know exactly what failure looks like, so I build structural systems to prevent it entirely.
I also architected an AI-powered Q&A hub that cut workload by 40%, because the best training system is one that scales even when you aren't in the room.
Companies I've Worked With
The
Journey
2018 - 2020
Humanities
St. John's Whitehall - MBOSE
- ❖Laid the foundation in humanities and structural analysis.
- ❖Developed cross-disciplinary communication skills.
2020 - 2024
BBA
NERIM Guwahati
- ❖Specialized in advanced financial systems and market economy.
- ❖Graduated with distinct focus on quantitative modeling.
March 2023
Internship
Iplex Ventures
- ❖Acquired 30+ new clients for Angel One LTD.
- ❖Drove mutual fund sales through relationship-based selling.
- ❖Resolved issues ensuring high customer retention.
Aug - Oct 2024
Operational Rep.
Concentrix
- ❖Delivered support and resolution for Xfinity.
- ❖Managed Mobile, TV, WiFi, and Home Security escalations.
- ❖High volume call handling.
Nov 2024 - June 2025
Quality Associate
Ditto Insurance
- ❖Audited 100,000+ minutes' worth of calls and 2000+ chats.
- ❖Identified advisor errors with 95% accuracy.
- ❖Flagged 1000+ miscommunications for rectification.
- ❖Analysed 15+ complex customer escalations.
June 2025 - Present
Training Associate
Ditto Insurance
- ❖92% success rate across 100+ advisors.
- ❖Trained 100+ advisors on term insurance sales.
- ❖Built centralized Q&A hub, reducing repetition by 40%.
- ❖Architected an AI-powered Q&A hub, cutting workload by 40%.
Technical
Arsenal
Optimized for rapid scaling.
Core Expertise
Tools & Systems
Academic
Foundation
2020 - 2024
BBA
NERIM Guwahati - Dibrugarh University
2018 - 2020
Humanities
St. John's Whitehall - MBOSE
Rewards
- ❖SUPER TADitto Insurance • Nov 2025"Received as the first Training Associate ever recognized since the role was introduced, for consistently driving trainee success through ownership, extra training sessions, and high-quality performance coaching."
Languages
Beyond Work
RAWLIT
When I'm not building training systems, I write and produce music. Rap is how I process the world, raw, unfiltered, and honest.